Terms of use
Feyenoord ONE General Terms of Use
These Terms apply to the use of Feyenoord ONE, a Feyenoord media subscription service that makes Feyenoord content available via the official Feyenoord website and via the official Feyenoord app. You can take out a ‘membership’ to Feyenoord ONE, which is a ‘subscription’ in a legal sense.
Artikel 1. Use of the Service
1.1. With Feyenoord ONE you can view video and audio materials, such as match footage, reports, commentary, atmospheric images, documentaries, interviews and reports made available by Feyenoord.
1.2. To be able to use Feyenoord ONE, you need to take out a subscription. To be able to take out a Feyenoord ONE subscription, you must first create a My Feyenoord account via the website or Feyenoord app. To access the Feyenoord app, you will need to download the Feyenoord app from the relevant app store on your device. The Feyenoord app is free of charge and we reserve the right to change that at any time.
1.3. You must protect access to your account from unauthorized persons by means of a password. The password must be kept strictly confidential. Feyenoord may assume that everything that happens from your account after logging in with your password is done under your direction and supervision. You are liable for all of these actions.
1.4. Your My Feyenoord account is personal. It is not permitted to transfer your account, or access to Feyenoord ONE, or to give it as a gift to third parties, or to have it used in any other way by third parties or to make it available to third parties.
1.5. Feyenoord ONE processes your personal data. Please refer to Feyenoord's privacy statement via www.feyenoord.nl/privacy for more information.
Artikel 2. Rules of use
2.1. It is not allowed to use Feyenoord ONE in violation of these General Terms of Use, the Dutch law or other applicable laws and regulations. Feyenoord may impose additional conditions on the use of Feyenoord ONE via the website or Feyenoord app. You must comply with these General Terms of Use and any additional terms and conditions on the website or in the Feyenoord app.
2.2. If Feyenoord finds that you are in breach of the terms of us or conditions set out in Article 2.1, or receives a complaint about this, Feyenoord may intervene to put an end to the violation.
2.3. If, in Feyenoord's opinion, nuisance, damage or any other danger arises to the functioning of the computer systems or the network of Feyenoord or third parties and/or of the services provided via the internet, Feyenoord is entitled to take all measures it reasonably deems necessary to avert or prevent this danger.
2.4. Feyenoord is at all times entitled to report any criminal offences that have been established. Furthermore, Feyenoord is entitled to provide your name, address, IP address and other identifying data to a third party who complains that you are infringing their rights or these terms of use, provided that the accuracy of that complaint is reasonably plausible, there is no other way to obtain this data and the third party has a clear interest in providing the data.
2.5. Feyenoord may recover damages from you as a result of violations of these General Terms of Use.
Artikel 3. Availability and maintenance
3.1. Feyenoord makes every effort to ensure that Feyenoord ONE is available, but does not guarantee uninterrupted availability.
3.2. Feyenoord actively maintains Feyenoord ONE. Maintenance can take place at any time, even if it may lead to a limitation of availability. Maintenance will be announced in advance if possible.
3.3. Feyenoord may, from time to time, modify, suspend or terminate the functionality of Feyenoord ONE. Your feedback and suggestions are welcome, but in the end, Feyenoord decides for itself which adjustments to make or not.
Artikel 4. Content and Intellectual Property
4.1. The content of Feyenoord ONE may change from time to time. Feyenoord reserves the right to add and remove content without prior notice.
4.2. The image quality of the content may depend on the device you are using, your location, the speed of your internet connection, or the recording quality of the content. You are responsible for using appropriate equipment and connections to view the content offered in the best possible way.
4.3. The intellectual property right of Feyenoord ONE, the associated software and all content on Feyenoord ONE vest in Feyenoord or its licensors.
4.4. Feyenoord ONE and its content contain technical security measures developed and installed by Feyenoord and/or third parties. It is in no way permitted to circumvent these measures or otherwise make them unusable.
4.5. All content made available through Feyenoord ONE may not be modified, copied, made available, or otherwise used in any way without the prior written consent of Feyenoord, except where permitted by law.
4.6. More specifically, it is expressly not permitted to publish or make publicly available content beyond the domestic circle or to enable others to make content public or publicly available in any form.
Artikel 5. Fee for Feyenoord ONE
5.1. There is an annual fee associated with the use of Feyenoord ONE. This fee must always be paid in advance.
5.2. Payment can be made according to the payment instructions on the website.
5.3. Because Feyenoord ONE is delivered immediately, and at your explicit request, it is not possible to reverse a payment by invoking your right of withdrawal.
Artikel 6. Liability and force majeure
6.1. Except in the case of intent or deliberate recklessness and only to the extent permitted by law, Feyenoord's liability is limited to the amount you paid for the three months prior to the time of the damaging event.
6.2. To the extent permitted by law, Feyenoord is expressly not liable for indirect damages, consequential damages, lost profits or lost savings.
6.3. A condition for the existence of any right to compensation is that you report the damage to Feyenoord in writing as soon as possible after discovery.
6.4. In the event of force majeure, Feyenoord is never obliged to fulfil its obligations or to compensate you for any damage caused to you as a result. Force majeure includes disruptions or failures of the internet, telecommunications infrastructure, power failures, domestic disturbances, mobilisation, war, transport disruptions, strikes, lockouts, business disruptions, stagnation in supply, fire and flooding.
Artikel 7. Duration and cancellation
7.1. This agreement will commence upon your acceptance of the offer for the service and will then run for the minimum duration specified in the offer and will then be extended indefinitely. If you want to subscribe for a specific live broadcast, it is advised to do so well in advance.
7.2. You cannot cancel or terminate the agreement during the minimum term. After an extension for an indefinite period of time, you can cancel or terminate the agreement at any time. with one month's notice, calculated from the moment of termination. In that case, any overpayments in advance will be refunded on a pro rata basis.
7.3. Feyenoord may cancel or terminate the agreement if you have not used Feyenoord ONE for eighteen months. In that case, Feyenoord will first send a reminder email to the email address linked to your account.
Artikel 8. Changes to prices and conditions
8.1. Feyenoord may amend these terms and conditions as well as the prices at any time.
8.2. Feyenoord will announce the changes or additions via Feyenoord ONE at least thirty days before they come into effect so that you can take note of them.
8.3. If you do not wish to accept a material change or addition, you can terminate the agreement until the date of entry into force. Use of Feyenoord ONE after the date of entry into force shall be deemed to be acceptance of the amended or supplemented terms and conditions.
Artikel 9. Miscellaneous
9.1. These General Terms of Use are governed by Dutch law.
9.2. Unless otherwise prescribed by the rules of mandatory law, all disputes in connection with Feyenoord ONE shall be submitted to the competent Dutch civil court in Rotterdam.
9.3. If any provision of these General Terms of Use is found to be null and void, this shall not affect the validity of the entire General Terms of Use. In this case, Feyenoord will adopt (a) new provision(s) as a replacement, which will give shape to the intention of the original provision as far as legally possible.
9.4. Feyenoord is entitled to transfer its rights and obligations under the Agreement to a third party that takes over Feyenoord ONE or the relevant business activity from it.