Disclaimer & Cookies

Disclaimer & Cookies

Disclaimer

Feyenoord.com is the official website of Feyenoord Rotterdam N.V. (“Feyenoord”). The information published on Feyenoord.com is provided for personal, non-commercial purposes.

Feyenoord holds all intellectual property rights, including but not limited to copyright, in relation to the information on Feyenoord.com. Copying, republishing, making public, duplicating and/or distributing images, reports and/or other information published on the website is prohibited without prior permission from Feyenoord. Feyenoord is a registered mark of Feyenoord Rotterdam N.V.

Despite its best efforts, Feyenoord is unable to guarantee that all information on its website is correct and complete. No rights can be derived from the content of the website. Feyenoord is not liable for damage (of any kind) resulting from the use of incomplete information published on Feyenoord.com.

Feyenoord.com contains some material relating to Feyenoord Rotterdam that has been published elsewhere in the past. Such publications as Feyenoord Compleet (Waanders Publishers, Zwolle), Feyenoord annuals (Feyenoord Rotterdam) and Feyenoord presentation brochures (Feyenoord Rotterdam) have been used as sources for some of the material published on Feyenoord.com. For a full list of sources, we invite you to consult the aforementioned publications. If you have any questions and comments about the content of Feyenoord.com, you can contact Service & Tickets via www.Feyenoord.com/service. Special thanks are given to Henk van der Stoep (Sportclub Feyenoord archivist) for his research into the storied past of Feyenoord Rotterdam.

This disclaimer is governed by Dutch law. Any disputes will be submitted to the court having jurisdiction in the Netherlands. The user data collected by Feyenoord is used in accordance with the privacy statement published by Feyenoord.

Privacy statement

Feyenoord Rotterdam N.V. (hereinafter “Feyenoord” or “we”) respects your privacy and processes and protects personal data in accordance with the General Data Protection Regulation (GDPR).

In this privacy statement we state:

  • What personal data we process and how;
  • For what purposes we process your personal data;
  • How long we keep your personal data;
  • With which categories of recipients we share your personal data;
  • How we protect your personal data;
  • Your rights as a subject;
  • How we use cookies;
  • How you can contact us.

If you are under 16 years of age, one of your parents or your legal guardian must consent to the processing of your personal data as set out in this privacy statement.

Processing of personal data

Personal data means all data relating to an identified or identifiable natural person. We process the following data:

  • Basic data (your first and last name);
  • Contact data (your email address, postal address and phone number);
  • Data on the device you use to visit our website (IP address, pages visited, browser, date and duration of your visit). For more information, please see our cookie statement;
  • Personal data you give to us when filling out an online form, to enter a competition, say, or a contact form;
  • Personal data you give us in connection with your attendance at an event or meeting, such as requirements or dietary preferences;
  • Personal data you give us in connection with a job application (your first and last name, date of birth, address, phone number and all other personal data stated in your application documents);
  • Emails sent by Feyenoord contain data that tells us whether you have received or opened the email and any links you may have clicked in the email;
  • All photos you give to Feyenoord, when sending an email, say, or uploading photos to this website (www.Feyenoord.com);

This data is collected when you fill out one of our forms on the website or when you accept cookies from our website.

Goal of processing

We process your personal data for the following purposes:

  • Preparing or performing the agreement you enter into with us;
  • Providing you with the information you request;
  • Sending club news and service-oriented information to inform, interest and involve our fans, provided you have given your consent for this. If you no longer wish to receive this information you can unsubscribe at any time. The emails contain an unsubscribe link;
  • Presenting products, services, events of Feyenoord, the partners of Feyenoord or other parties with which Feyenoord works, provided you have consented to this. If you no longer wish to receive this information you can unsubscribe at any time;
  • Conducting marketing activities, such as tailoring websites, applications or campaigns to your probable interests, provided you have consented to this;
  • Analytical purposes. Feyenoord.com may also combine the personal data you provide with data obtained on the basis of your use of the Feyenoord.com services to better fit the content of the Feyenoord.com services to your wishes, among other things. We only do this if you have consented to this;
  • Occasionally recording phone calls, evaluating visits to our counters and keeping emails and letters for training and coaching purposes to enable us to provide the very best service to users. You will always be informed about this;
  • Publishing photos and corresponding data on this website (www.Feyenoord.com) sent in by fans expressly as part of a campaign or publishing these photos and this data in other (promotional) messages of the Feyenoord Junior Club;
  • Complying with legal obligations.

We process your personal data based on one or more of the following legal grounds:

  • Preparation or performance of an agreement;
  • Compliance with a legal obligation;
  • A legitimate interest;
  • Provision of your consent.

Retention terms

Feyenoord does not keep your personal data longer than necessary to achieve the purposes stated in this privacy statement or to comply with laws and regulations.

Transmission to third parties

Feyenoord is permitted to transmit your personal data to Eredivisie CV and Eredivisie Media & Marketing CV (hereinafter ‘’Eredivisie’’) and/or the official sponsors and partners of Eredivisie, as stated at https://eredivisie.nl/nl-nl/ (hereinafter “Official Partners”) and/or official club sponsors (hereinafter “Sponsors”). This is permitted if you have given your separate consent for this before filling out the contact form. This consent can always be withdrawn. This personal data is kept for no more than 60 months by Eredivisie, Official Partners and/or Sponsors.

With your prior consent (insofar as this is required by law) we are permitted to:

  • Send you offers, promotions and other commercial messages with regard to services or products of or offered by Eredivisie, Official Partners and/or Sponsors by email, text message, chat program, social media and phone. This can also include co-branded services, such as competitions and other promotions, offered and organised by Eredivisie, Official Partners and/or Sponsors;
  • Send you commercial messages based on your personal interests and needs by email, text message, chat program, social media and phone;
  • Share your personal data with Eredivisie, Official Partners and/or Sponsors to enable the aforementioned commercial messages.

The data collected by Feyenoord is needed to achieve the aforementioned goals. Third parties are not permitted to access your personal data without your consent and your personal data will not be transmitted to third parties unless:

  • This is required to ensure the proper functioning of Feyenoord services offered by partners of Feyenoord. You will be notified before your personal data is transmitted to the third party and you have the right to prohibit such transmission and not use the service; or
  • Feyenoord is legally obliged to do so or this is necessary to protect the rights of users of the Feyenoord services or the rights of Feyenoord; or
  • This is permitted by law.


Third Parties to which we transmit your personal data are responsible for complying with privacy laws. Feyenoord is not responsible or liable for processing.

Personal data may also be processed on the instruction of Feyenoord by processors, who in turn may contract other processors. Feyenoord is responsible for the actions of all these processors, who are not permitted to process the personal data for their own purposes. In such cases, Feyenoord enters into a processing agreement that fulfils the requirements of the GDPR.

Security

Feyenoord has taken appropriate technical and organisational steps to protect your personal data from loss or any type of unlawful processing. Should you have any questions about the security of your personal data or if there are indications of misuse, you should contact us through www.Feyenoord.com/service.

Your rights as a Feyenoord.com user

As a user, you have the rights set out below. You should be aware that in certain circumstances we are permitted not to comply with your request to provide copies of your personal data.

  • The right of access (article 15). This means that you can ask to see the personal data that we hold on you;
  • The right to rectification (article 16) of your personal data if it is incorrect or incomplete;
  • The right to be forgotten (article 17), as well as the right to have your personal data erased. Here, you should be aware that in certain circumstances we must keep your personal data in order to be able to fulfil our legal obligations;
  • The right to withdraw your consent (article 7);
  • The right to data portability (article 20). Here, you have the right to transmit your personal data to another controller.
  • The right to object (article 21) to or restrict (article 18) the processing of your personal data.


You can request this through www.Feyenoord.com/service. If you are under 16 years of age, such requests must be made by a parent or your legal guardian. In this case, we will respond to the parent or legal guardian.

Feyenoord.com does its utmost to ensure the personal data it holds on you is correct and enables you to change your personal data in your personal account insofar as this is technically possible and Feyenoord has a program to do this.

If you do not wish to receive commercial messages from Feyenoord, Feyenoord will stop sending them to you if you request this (by post or email to the address stated below). For commercial messages of partners of Feyenoord, you should contact the partner directly.

Contact details

If you have any questions about the processing of your personal data, you can contact Feyenoord through www.Feyenoord.com/service.

Amendments to this privacy statement

This privacy statement was last amended on 22 May 2018. Feyenoord reserves the right to change this privacy statement. Any change will be published on this page. We therefore advise you to consult this page regularly. You can contact Feyenoord about this privacy statement through www.Feyenoord.com/service.

Contact us by post at:

Feyenoord Rotterdam N.V. (the official company name and controller of your personal data with regard to this privacy statement)
attn. Service & Tickets
Postbus 9635
3007 AP Rotterdam

Cookies

Feyenoord uses cookies of a functional and analytical nature. Cookies are small text files that your browser saves to your hard drive. Cookies are not programs that can run on or harm your system. They ensure that you are recognised by a website, which ensures it functions better. No personal data is collected through the working of cookies of a functional and analytical nature.

At Feyenoord.com we ask for your consent to place cookies on your hard drive. We use a cookie to register whether you have given your consent and we keep this data. You can block cookies by changing your browser settings. However, this may affect how the website functions. If you do not consent to us placing cookies of a non-functional nature on your hard drive and you delete the cookie registering this, you will be asked to give your consent the next time you visit our website.

Feyenoord uses tracking cookies on its website. These cookies are used to build up a profile on you and display personalised information or advertisements to you. Advertisers on Feyenoord.com or partners of Feyenoord.com may use cookies to improve the quality of their advertising campaigns and tailor advertisements to your specific preferences (based among other things on your browsing history). Cookies also enable them to keep a record of the websites of advertisers you visit. Feyenoord.com stipulates that this data must not be linked to your personal data unless you consent to this.

Personal data is transmitted by tracking cookies. Your personal data may be processed in this way because you have given your consent. This consent can always be withdrawn. Your personal data is kept until you withdraw your consent or for up to 24 months after collection.

You can change your consent at the bottom of every page. You can also delete all cookies in your browser. Instructions on how to do this can be accessed through the Help function in most browsers.

The following cookies are used:

Necessary / statistical

Necessary cookies help improve the usability of a website by facilitating basic functions such as page navigation and access to secure parts of the website. Without these cookies the website will not function properly. Statistical cookies help website owners understand how visitors use their website by collecting and transmitting anonymous data.

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